Pricing
Open source and managed, without platform fees.
Self-host the open-source stack or use the hosted version. Both are free. The only cost is what your LLM provider charges for tokens, on your own keys.
Self-hosted
Run the open-source backend yourself. Full access to the SDK, runtime, and dashboard. Nothing held back behind a paid tier.
- Open-source backend runtime
- Native iOS + Android SDK
- Unlimited operator seats
- Approval checkpoints
- Trace logs & audit trails
- Your data stays on your servers
- Community support
Hosted
Easiest startResolveKit runs the backend and dashboard for you. Connect your LLM keys and ship. You pay your model provider directly, and nothing to us.
- Everything in Self-hosted, plus:
- Hosted runtime & dashboard
- No setup or server maintenance
- Analytics & usage reports
- Custom policies & workflows
- Priority email support
That is the whole model. No platform fees, no per-resolution fees, no seat fees. You pay your LLM provider for tokens, on your own keys, and that is it.
Need dedicated infrastructure, an SLA, or SSO? Email us and we will work it out.
ResolveKit vs traditional support tools
In-app resolution deflects tickets before they enter the queue while keeping costs tied to your own model usage.
| ResolveKit | Intercom | Zendesk | |
|---|---|---|---|
| Pricing model | ~$0.05/resolution typical (Gemini Flash-Lite, BYO) | $0.99/resolution + seat fees | $1.50/resolution + seat fees |
| Setup | Self-host or managed | Cloud only | Cloud only |
| Seats | Unlimited | Per-seat pricing | Per-seat pricing |
| Approvals | Built-in | Limited | None |
| Audit trail | Full trace logs | Basic | Standard |
| Open source | Yes | No | No |
Save yourself a wasted evaluation.
Good fit
Teams with repeatable in-product confusion: onboarding blockers, account access issues, and billing flow mistakes.
Support + product teams that want issues resolved before they become queue tickets.
Operators who need explicit approvals, audit trails, and policy boundaries before automation can act.
Not a fit
Teams that need a traditional help-center or knowledge-base tool. ResolveKit is an in-app agent, not a docs portal.
Products with zero repeatable support patterns: if every ticket is unique and deeply custom, a human-first workflow is still the right choice.
Organizations that require fully black-box AI. ResolveKit exposes every decision path, approval checkpoint, and action trace to operators.
Teams looking for a chatbot to deflect every conversation: the goal here is actual resolution, not deflection metrics.
Common questions
Can I self-host ResolveKit?
Yes. The Free tier is fully self-hostable. Bring your own LLM provider keys and run the backend in your own infrastructure.
Do you charge per resolution?
No. ResolveKit does not charge a platform fee per resolution. You only pay your model provider for token usage when you bring your own keys (often around $0.05/resolution with Gemini Flash-Lite).
Do you charge per seat?
No. ResolveKit does not charge per operator seat on any tier.
How does the hosted version work?
We run the backend runtime and dashboard infrastructure for you, free of charge. You still bring your own LLM keys, and there is no platform markup on model usage.
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